If you listen to them, and allow them to be heard, you'll reveal the real problem. The real problem isn't always the one on the table - it's often the one under the table that nobody's talking about - solve that problem and everything else will fall into place.
International Mediation Services
I found the experience illuminating. David is an outstanding communicator and excellent conciliator. I have learnt from the experience and will be able to carry the lessons forward into my day to day practice.